Is Google Calling or is it a Scam?

Today, you can receive many types of phone calls, including some from automated systems. They range from unsolicited recorded robocalls (which are often scams), to conversational systems that perform a task on behalf of a single user (like booking an appointment). We think it’s important that call recipients understand the difference between trusted automated systems and scams, so we’ve provided resources below.

How to identify legitimate calls from Google:

There are a few circumstances where you may receive a call from someone who claims to be from Google. Here’s how to identify whether it’s a real call from Google or from a possible scammer:

  • Google does not make unsolicited sales calls from an automated system. However, we may place automated phone calls to your business, as a service to Google users, for non-sales tasks like making reservations or confirming your business hours. These calls are only enabled for businesses that offer public phone numbers for the purpose of receiving calls from the general public, and use the automated voice-calling service Duplex.
  • Google will make automated calls from a set of designated numbers. For example, calls from 650-203-0000 will be from Google. If businesses don’t want to accept these calls, they can opt-out by simply saying so on the call. Businesses will also be able to opt-out of reservations or bookings made using Google Duplex.
  • You may receive calls from Google operators for the purposes of development, customer service, or support related to your Google AdWords, Google Play or other Google accounts. However Google will never ask you for payment information over the phone or guarantee you favorable placement in our products.

What to do if you receive a suspicious call:

Unfortunately, there are many unscrupulous individuals and companies who make fraudulent and misleading calls. Sometimes, callers or pre-recorded robocalls falsely claim to be working “with Google” or “for Google” in an attempt to sell different schemes and online marketing services to unsuspecting individuals and companies.

Many of these types of calls are not allowed under U.S. law (unless you have given permission to receive them), and Google is never behind them.

Here’s what to do if you receive an unwanted automated robocall from a non-Google entity:

Report suspicious calls.

If you continue to receive unwanted calls, you can submit a complaint to the Federal Trade Commission. To file a formal complaint, go to www.donotcall.gov or call 1-888-382-1222. You can also submit a complaint to the Federal Communications Commission here.

Hang up.

If you receive an unwanted call from someone who claims to be Google or working with Google, feel free to hang up at any time. Do not press any key even if the voice recording prompts you to in order to speak with a live person or to be taken off the call list. Pressing a key may lead to more unwanted calls.

Help us track down scammers.

Google understands these types of calls can be bothersome. We are committed to doing our part to try to put a stop to these calls. However, this isn’t always within our control; for example, many of these callers use untraceable phone numbers and other cloaking tactics.

Help us track calls that falsely associate themselves with the Google My Business program. Contact us directly via this webform and include the following information:

  • The caller’s company and contact information.
  • Any emails or documentation received from the caller as part of a follow-up.
  • Any additional information about the call.

Prevent future unwanted calls.

  • Check out the FTC’s tips on how to handle unwanted calls, and robocalls resources website with additional information about robocalls and steps you can take if you receive one.
  • Check with your phone company to see if they can block calls from any problematic numbers.
  • Register your personal number with the National Do Not Call Registry at: www.donotcall.gov/register/reg.aspx or call 1-888-382-1222.

Safety tools

Discover the Top 5 Google online safety features designed to help you keep your family safe online.

Google Accounts

Make your Google Account even more secure

You can add an extra layer of security to your Google Account by enabling 2-step verification. If you have 2-step verification turned on, Google will send a passcode to your mobile phone when someone tries to sign into your account from an unfamiliar computer. This means that if someone steals or guesses your password, the potential attacker still can’t sign in to your account because they don’t have your phone. Now you can protect yourself with something you know (your password) and something you have (your phone).

Learn more

Access your settings by clicking your name or picture in the right corner then clicking Account.

At the top, click Security. In the Password box, click Setup next to “2-Step verification.”

You will then see a step-by-step guide which will help you through the setup process.

You’ll then be taken back to 2-step verification settings. Review your settings and add backup phone numbers.

You’re done! Next time you sign in, you’ll receive an SMS with a verification code.

Chrome

Browse the web in private

You can use Incognito Mode in the Chrome browser on your computer, tablet, or phone to browse the web privately. In Incognito Mode, the pages you visit and files you download aren’t recorded in Chrome’s browsing or download history.

Learn more

Click the Chrome menu on the browser toolbar → Click New Incognito Window.

A new window will open with the incognito icon in the corner. To exit, simply close the window.

Google Accounts

Your Google Account, your way

On your Account settings page, you can see services and information associated with your Google Account and change your security and privacy settings.

Learn more

Access settings by clicking your name or picture in the right corner, then clicking Account.

Google Accounts

Get an alert if your name appears on the web

Me on the Web can help you understand and manage what people see when they search for you on Google. It helps you set up Google Alerts so you can monitor if information about you appears online, and it automatically suggests some search terms you may want to keep an eye on.

Learn more

Sign in to your Google Account and navigate to the “Me on the Web” section.

Click Manage my Web Alerts, and then click the red button to create an alert.

Your name will show up in the text field. Click the text field to view more suggested alerts.

Click Add to add an alert. Click the pencil icon to make edits, and the trash can icon to delete.

In the “How often” drop-down, choose the frequency of alerts.

Google Accounts

Manage the data stored in your Google Account

Google Dashboard shows you what's stored in your Google Account and provides an overview of some of your recent account activity. From one central location, you can easily view your data and activity and access your settings for services such as Blogger, Calendar, Docs, Google+ and more.

Learn more

Visit Dashboard to see a summary of the data associated with your Google Account and manage your personal settings.

From here, see and manage data stored in your Google Account.

See more safety tools